Terms and Conditions
The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. These Terms and Conditions tell you the rights and obligations you have. You may have other rights granted by law and these Terms and Conditions do not affect these or your statutory rights.
I Launcher reserve the right to change or amend these terms and conditions at any time and without prior notice. We suggest you keep a copy of these Terms and Conditions and your order for your information in the future. English law and the courts of England and Wales shall have jurisdiction over any contract and dispute. All dealings, correspondence and contacts between us shall be made or conducted in the English language. Please read these terms and conditions carefully.
I Launcher is an online trading name of HH Products Ltd. The address is:
Unit 6 Foxes Farm Badgers Rake lane Ledsham Cheshire CH66 8PF
If you need support or have any complaints about our service or any goods or services you purchase from us please contact us on firstname.lastname@example.org or write to the address above.
Purchasing from us
To purchase from us you must be over 18 and resident in the United Kingdom. We can ship to certain countries outside the United Kingdom on request but please note that warranties are different for goods sold outside of the UK. By submitting your order you are agreeing to our terms and conditions, offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details be removed from our system by writing to the address above. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. For orders placed through the website, you will be sent an order acknowledgement notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order. We may request additional information from you to combat fraud. Goods will normally be dispatched as soon as they are ready. Most of our remote control gods are built to order. We will let you know if delivery is going to be delayed and whether you wish to proceed. Prices are checked regularly, however if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. Goods will not be delivered until payment is received in full and ownership shall not be passed until such time
Goods and services, together with VAT if applicable, are invoiced at the price prevailing at time of order.
Trade names and Trade Marks
Trade names and marks are not always indications of manufacturers but may also be indicative of general use systems and machines associated with such products. In the case of component purchases, Customers requiring a particular brand of product should check with us the manufacturer of component it is proposed to supply.
I Launchers liability
I Launcher shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of profits, loss of goodwill, damage to trading relationships, and financial loss. I launchers liability in respect of all other losses shall be limited to the invoiced value of the relevant order. The Sale and Supply of Goods to Consumers Regulations 2002 applies only for the purchase of goods by a consumer, which is, a customer not acting in the course of a business, and made over the telephone or through the I launcher website. More info can be found at http://www.opsi.gov.uk/si/si2002/20023045.htm - Nothing in this agreement shall limit I launchers liability for death or personal injury caused by its negligence. Goods must be used in accordance with manufacturer’s instructions and I launcher will not be liable for goods misused, “fair wear and tear” or goods that fail after their expected lifespan.
Goods supplied which are to be used in the course of a business (which are deemed to be non consumer) or outside the UK are subject to different terms and conditions; however your statutory rights are unaffected.
Health and Safety
In accordance with the Health and Safety at Work etc Act 1974 and the Consumer Protection Act 1987, I launcher confirms that the goods it supplies as a distributor do not present a hazard to health and safety when properly used for the purpose for which they are designed and when the Customer takes reasonable and normal precautions in their use.
Where, in spite of its reasonable efforts, I launcher is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer. E.g. late delivery due to strikes, bad weather, etc.
Special Rules for Clearance Bargains
Goods sold as 'Clearance Bargains' are downgraded goods that I launcher is able to offer at a discount from the normal price. Stocks of goods offered as Clearance Bargains are limited and such goods are sold subject to the following special rules. These special rules apply in addition to, and in the event of any conflict override, the other terms and conditions contained herein. Clearance Bargains are graded according to the condition of the goods that are described at the point of sale. The length of the guarantee (if any) with which the goods are sold is specified in the description of the relevant grade. I launcher makes every effort to ensure that Clearance Bargains are sold on a 'first come, first served basis'. However, the customer accepts that the goods may for some reason become unavailable at any time prior to delivery in which case we reserve the right to rescind the contract. In the event of the cancelation of the sale in these circumstances, I launcher’s liability is limited to the return of the purchase price paid by the customer.
Repairs and Service
We strongly recommend you get your equipment serviced at least yearly or after any possible damage . Failure to do so will invalidate any warranty and may make it dangerous to use .
Repairs out of warranty will be carried out on a parts and labour basis . If you require a quote before work starts lets us know via email . Once complete we expect payment before the equipment is returned to yourself .
Once service or repair work has been carried out we require payment within 30 days if the payment has not been received after the 30 day period we may increase charges for storage up to a further 60 days. After this (total period of 90 days) we will dispose of the equipment to recover what amount is due. The difference after any additional charges such as fees or advertising will be returned to the customer via a cheque payment. Any shortfall will still remain outstanding and due .
Any unclaimed launcher will be disposed of after 120 days (by unclaimed we mean launcher that have been sent in for repair but no written communication has been received or replied to for the last 120 days or launcher that appear to have been abandoned ).
Errors and Omissions
We Endeavour to provide correct product information but cannot be responsible for errors or omissions. I launcher reserves the right to modify the products and prices from time to time without prior notification. All product images on the I launcher website are for illustration purposes only and may show accessories that are not always provided with the product. I launcher makes every effort to supply the goods as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice. In the event that we cannot supply the goods ordered by the Customer he or she may cancel the order and require any money paid to I launcher in respect of that order to be refunded. We make every effort to ensure that all prices and descriptions quoted on our website are correct and accurate. However, the frenetic tempo of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, I launcher will be entitled to rescind the contract, not with standing that it has already accepted the Customer's order, and I launcher’s liability in that event will be limited to the return of the purchase price paid by the customer. A 'manifest error', as the term is used above, means, in relation to an incorrect price, a price quoted in error by i Launcher which is more than 10% less than the price that would have been quoted had the mistake not been made.
Use of the I launcher website
Any information found on the I launcher website and the products described in it are subject to change without notice. Copyright of the website, its design, layout, look, appearance and graphics remain our property. The contents of the website may be downloaded printed or copied for personal use only. The I launcher website contains links to other web sites. We accept no responsibility or liability for the content of websites that are not under our control. It is not permitted to create a link to this website without our prior written consent. We do not guarantee that the I launcher website will be compatible with all hardware and software that may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.
Warranty & Returns Policy
I launcher is committed to providing our customers with the highest quality products and service. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing you with excellent service, we offer the following returns facilities:
1. All UK goods supplied by I launcher are warranted to be generally free from defects in workmanship and materials and fit for the purpose for which such goods would normally be used. Subject to this, however, goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing. Non UK supplied goods are on a restricted warrantee.(see below)
2. Unless otherwise stated in the manufacturer's documentation, all goods except consumables (Dummies, blanks etc) delivered to UK mainland address carry a 12-month manufacturer's warranty ( 6 months for non UK sales). Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to expedite a resolution to your problem, we may refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer.
3. If your goods are faulty or have items missing upon delivery please notify us within 3 days so that a replacement or missing items can be arranged. UK Return carriage will be arranged and paid by I launcher if necessary
4. If your product develops a fault within 30 days please notify us so that we can discuss the best possible action to take. Normally this would be a repair but a replacement, credit or refund (which may be full or part) would be at our discretion. UK Return carriage will be arranged and paid by I launcher. After 30 days all carriage is paid by the customer.
5. On receipt of the returned product, we will test it to identify the fault you have notified to us.
6. If following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs incurred in the collection and return will be your responsibility.
7. This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.
8. All returned goods shall have to have prior approval by I launcher
9. For faulty goods beyond 30 days from purchase our staff will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased, we will request that you return the product to us directly or we will arrange a courier collection of the product at your cost. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and it is your responsibility to ensure that some one will be present when the courier arrives at the collection address. If I launcher requests you to return it to us directly, please send it to the address stated below. Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. I launcher cannot accept liability for packages damaged during transit. It is your responsibility to wrap the product adequately to prevent damage happening.
10 Non UK supplied goods. Whilst I launcher/HH products Ltd will supply goods to non UK addresses if requested, the warrantee offered is restricted to repair of the fault only on a customer return to base arrangement and for a maximum of 6 months in all circumstances. This is provided the goods have been used only for a non commercial or business purposes and as intended. It does not cover misuses or normal wear and tear or goods that have been modified or worked on by any other parties. In all circumstances I Launcher will not be liable for any return or re-shipping to customer charge whatsoever . These shall be paid by the customer in all circumstances. Non UK supplied customers need to make their own arrangements for collection/delivery. Prior notice of returns needs to be agreed by I launcher.
11. Authorised product returns must be sent to:
HH Products Ltd Unit 6 Foxes farm Badgers rake Lane Ledsham Cheshire CH66 8PF
Delivery We want you to receive your goods in good order. We use reputable delivery agents to ensure this happens. i Launcher shall only be liable to repair or replace goods damaged by courier delivery to a max of £50 for orders up to £100. £100 for order up to £500. £250 for orders over £500. additional insurance is available to increase this cover. provided the original goods are returned for inspection first. We will not be liable for theft of goods once delivered to your property. Differences occur between countries as to what is locally acceptable regarding delivery and as such is beyond our control. We expect that if you order goods through our web site you will be available to receive these goods when delivered. Any goods left outside a customers property will not be our liability should they go missing after the courier has delivered them. We cannot control the many options that occur regarding individual properties factors for drop offs i.e. post boxes,safe places etc. as such delivery will be considered to be fulfilled once the courier has reported the item as being left at the property if no one is available to sign in person. If this is unacceptable then please inform us at time of order. We strongly recommend that you take out additional insurance on your order to cover all eventualities .
EU and Rest of World orders.
Since the UK has now left the EU. Liability for the import of our machines/goods lays with the customer. We have no control over your countries fees or charges nor what they do and do not allow to be imported. If you are importing goods from us to the EU or any other country not in the UK please check to make sure the item is allowed to be imported and what if any fees are due or to be expected. We take no responsibility for any goods held or confiscated by your countries customs .
1. I launcher does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.
2. DSR applies only for the purchase of goods by a consumer, which is, customer not acting in the course of a business, and made over the telephone or through the I launcher website.
3. Please note your right to cancel does not apply to items such as consumables that have been opened or partially used. Or to goods ordered specifically to meet a customer's requirements. Other goods must be un-used and in perfect re-saleable condition.
4. If the Regulations apply, Customers may cancel goods purchased from I launcher website by sending a notice of cancellation by post, or by e-mail within 14 days of the date of delivery of the goods.
5. We would remind you that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.
6. All goods returned in these circumstances, will be subject to a handling fee of 10% of the goods value or £20, whichever is the greater. The refund, less any costs to collect the goods, will be paid back to the customer within 30 days from the date of notice of cancelation in writing from you.
More information on Distance Selling Regulations can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm